Refund policy

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at gloriaglowsupport@gmail.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect.

Damages and issues
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the issue, so we can evaluate it and make it right. In these cases, you will not need to pay for return shipping.

Non-returnable items
Gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at gloriaglowsupport@gmail.com.